The Defuse Podcast - Trauma & Crisis Liaison with Miles Manning

In an increasingly global market in which employees travel the world and holidaymakers explore ever increasing boundaries accidents and tragedies happen, whether by acts of terrorism, crime, negligence, or accidents.

When those tragedies occur, the reputations of the organisations involved can be instantly and permanently damaged, with litigation and blame following close behind.

This podcast discusses the impact of a traumatic event, the issues involved, and the expertise required to defuse the emotional, reputational and financial costs.

Miles Manning worked closely with The Foreign and Commonwealth Office (FCO). In 2011 Miles became one of a small number of Family Liaison Coordinators on the Counter Terrorism Command. Dealing with atrocities in Algeria and Kenya, Miles pushed for more FLO involvement on scene and in 2015 following the attack in Sousse, Tunisia, Miles led a team of FLO's deployed in country within hours of the first reports. Working with multiple agencies, local government and crisis response companies, his team assisted several families with identification and repatriation of loved ones. Miles also led the team that deployed to Brussels and Marseille, again as part of The FCO Rapid Deployment Team.

Miles is a director of FLS Global, who in the event of a death or serious injury abroad, support organisations to ensure harm is minimised and trauma is managed. https://www.fls-global.co.uk/

Miles is the Family Liaison advisor to The All-Party Parliamentary Group on Deaths Abroad, as well as providing practical support and his extensive experience to advise corporate clients, dealing with families who are affected by the death or serious injury of a loved one abroad.